Delivery and Return

Delivery / Return / Fault

Delivery

Mixje.com offers different carriers and multiple delivery options to choose.

We work with La poste and GLS. Every carrier has its own possibilities.

France and international delivery:

  1. Normal postal letter without proof of delivery receipt. Total weight 0.25kg 4/9 days ( no tracking, no refund by loss)
  2. Normal delivery without proof of delivery receipt. 48/72 hours ( no tracking, no refund by loss)  (Only France)..
  3. Normal delivery with proof of delivery receipt. 48/72 hours for France. 5/14 days for international parcels.
  4. Express delivery, 13 hours with proof of delivery receipt (Only France)
  5. Delivery in shop or post office with proof of delivery. 48/72 hours for France. 5/14 days for international parcels

Any times or dates stated on the Website for delivery are estimates only. We will make reasonable efforts to deliver your order within the time specified, however we rely upon third parties to deliver the products to you and there may be delays due to circumstances beyond our control, for example, customs clearance. We do not, therefore, accept liability for any failure to deliver within the estimated times.

Products will be dispatched to the address provided during the order process. However, please be aware that in order to reduce the risk of credit card fraud, we reserve the right to dispatch goods only to the billing address of the card used to make the purchase.

We do not ship to a P.O. Boxes or to hotel suites.

All parcels will require a signature upon delivery. Exceptions for customers who choose for postal letter and normal parcel delivery without signature. These postal letters and parcels have no delivery receipt, no tracking and no refund by loss. 


Canceling

Should you wish to cancel or change an order, please do so quickly. You can e-mail us or you can send an sms to +33 (0) 648596034 (office hours – weekdays 09.00 – 17.00 hrs. CET). We can only comply if the order has not yet been sent.

Returns Policy

If you are an EU customer, you have the right to return any product you have purchased online within 14 working days of delivery for any reason.

You will need to inform us of your decision to cancel your contract within that 14 working day period either by email at contact@mixje.com, or by telephone on +33 (0) 24165376 or by writing to us at mixje.com Customer Services Team, 28 Rue Principale, 49520 Chatelais, France . You should explicitly state you are cancelling the contract and include details of your name, phone number and email address, your geographical address and details of the order you wish to cancel.

Please retain possession of the product you are returning and take reasonable care of it or you will lose your right of cancellation. If the order contained a free promotional gift, the gift must be included with the return of any related products.

If you decide to cancel, you must arrange for and pay the costs of returning the product to us within 14 days of such cancellation.

We will fully reimburse to you (by the same means of payment used for the original transaction) the amount you paid for the product, as well as the cost of the cheapest delivery option we offer, so long as the product is returned to us unused, in its original packaging and in the same condition in which it was delivered (including all original tags and labels attached). We will reimburse you within 14 days after the day we receive the product back from you.

We are entitled to make a deduction from the reimbursement amount for any loss in value of the product if the loss results from unnecessary handling of the product by you.

Only articles bought from mixje.com can be returned or exchanged. When everything is returned to our instruction (see above) Mixje.com will reimburse the amount within 14 days. We can under no circumstance accept goods that we have not been notified of. The same applies to insufficient stamping and/or postage.

If you are a Non-EU customer, then these legal rights do not apply to you.


Faulty or Missing Products:

You have certain legal rights if the products delivered to you appear to be faulty, for example if they are damaged or not as described upon delivery: You may reject any faulty product within 14 days of delivery and we will provide you with a full refund (by the same means of payment used for the original transaction).

Alternatively, you may request a repair or replacement of the faulty product. After the 14 days' rejection period has expired, you may ask us to repair any faulty product. If the faulty products cannot be repaired or replaced, we will offer you a credit note for the full value of the item originally purchased (please note that we may be entitled to make a deduction from any refund due for any use of the products).
Any refund will be made by the same means of payment used for the original transaction.

You will need to return the faulty product to us if you wish to exercise your legal rights.

You should notify us promptly if you receive faulty products or if any items are missing or do not arrive within the expected timeframe. Please contact our Customer Service Team either by email at contact@mixje.com or by telephone on +33 (0) 24165376 for instructions on how to return faulty products to us.

We reserve the right to return the product to you if we assess that no fault exists in the relevant product after our own inspection.

If you are a non-EU customer, we are unable to refund any taxes, duties or charges which you may have paid when placing your order.