Secure payment

Secure payment

Visa/Mastercard/Paypal

VISA and MasterCard have developed a system for making secure online purchases. The secure e-commerce payment system requires the issuer of the card (bank, savings bank, or other entity) to identify the cardholder before authorizing payment via Internet.

Mixje.com is registered with this security protocol and hence, once all products to be purchased have been selected and all other subsequent data has been introduced relevant to said purchase, a window that connects to the banking entity opens and requests identification.

Your debit or credit card's data and your password are protected by the security system (via SSL protocol with https connection) from the moment of their entry and shall at no time be provided to our company.

Once the bank has verified identification, mixje.com will receive confirmation that the cardholder has completed the transaction satisfactorily and will complete the order. If card identification is not correctly completed, the banking entity informs mixje.com of this fact and the order is cancelled with no charges whatsoever made to your card.

What is 3-D Secure?

3-D Secure is a security service that protects against the unauthorized use of your MasterCard or VISA. It is a simple system given that there is no need to obtain a new debit or credit card, nor download any additional computer applications, nor pay any additional fees whatsoever. “MasterCard SecureCode” or “Verified by VISA” execute additional steps for authentication so as to protect your account from unauthorized Internet users. If you wish to learn more regarding the 3-D Secure payment system, click on MasterCard SecureCode or Verified by VISA.

Payment via PayPal

Payment may also be made via PayPal. To be redirected to PayPal upon completion of your order, you must simply select PayPal as the form of payment.

If you are a PayPal customer, you can confirm payment by introducing your user data on the PayPal website. If you are a new user, you may begin your session as a guest or open a PayPal account to complete payment.

Your order will be shipped once payment has been received. Normally, payments via PayPal are completed within minutes.

If payment is made via PayPal, you will always receive confirmation of your order. Bear in mind that errors can occur when processing your order on PayPal's website.

If you should wish to return any items, the amount will be returned to your PayPal account. You will then be able to decide if you wish to use this credit directly through PayPal or if you prefer to have it transferred back to your bank account. These options can be managed via your PayPal account

Paypal Buyer Protection

If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, PayPal's Buyer Protection may reimburse you for the full amount of the item plus postage. Buyer Protection may cover your eligible online purchases, on eBay or on any other website, when you use PayPal. It also covers you when you make a payment on PayPal's website. Conditions apply.

For more information on the specific terms of the Buyer Protection applying to you, see our User Agreement.

What's Covered?

Purchase of most goods that can be posted and which do not violate PayPal policies. Here are a few examples of situations where an item doesn’t match the seller’s description: You bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a fake instead.

What's not Covered?

Items like real estate, motorized vehicles (of any kind), custom made items, industrial machinery (for manufacturing), prepaid or gift cards, anything you buy in person, or items that violate PayPal's policies. You must open a dispute within 180 days or you will not be covered.

General Guidelines

Disputes can be opened for certain, tangible and intangible goods

Full item cost has to be covered in one payment

The buyer can open a dispute within 180 days of the date the payment was made

If the buyer and the seller cannot reach a mutual agreement, the dispute can be escalated to a claim within 20 days after opening the dispute

Buyers cannot open several disputes for the same payment

Refunds

If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.

We’re here for you

Get our full support for unauthorized transactions, claims or any other concern you might have. Just reach out to our Paypal Customer Service.