F.A.Q

F.A.Q

Frequently asked questions

 
Ordering

Can I do a payment by Bank?
Yes, you can. When you are finishing your order you will see the option to pay by bank transfer. The bank transfer has to be done in between 10 days. If the bank transfer is not received in this time period we will cancel your order. 

Can I pay by bank check?
Yes, you can only pay in France with a bank check. When you are finishing your order you will see the option to pay with bank check. The bank check has to be filled in completely, signed and sent  in between 10 days. If the bank check is not received in this time period we will cancel your order.

My shopping basket stays empty?
You have added an item but your shopping basket remains empty? It means your computer does not accept cookies. If you cannot change this situation, please e-mail your order to contact@mixje.com

I forgot my login and password. What to do?
1) If you know your email then you can ask on the login page for a new password. A reset link will be sent to your e-mail.

2) If you forgot both the login email and password then you can send your address info to mixje.com. We will check your email and send a email with a confirmation of the request. 

What is considered the correct size for a ring, a necklace or a bracelet?
We include sizes available with the product pages of our rings. It is best to have your size measured at a good jeweler’s, just to make sure. Mind that a wider ring feels narrower on your finger so in that case have your finger specially measured for the wider size. Where necklaces and bracelets are concerned the length is always measured from the eyelet to the locking mechanism. Keep in mind that you need extra length to be able to lock things comfortably.

Can I have my order delivered as a present to a different address?
No this is not possible. We deliver only to the address connected to the address of the credit card. 

How do I know my order has reached you?
As soon as your order has been placed successfully you will immediately receive a 'thank you very much for ordering from mixje.com message on your screen. Also, your order will be confirmed by e-mail.

When can I expect delivery at my home address?

Orders are normally shipped within three days after payment has been received. We cooperate with GLS and La Poste to deliver your order as soon as possible. GLS and La Poste mostly delivers between two and three day's when the address is located in France. International orders will have a longer delivery time. This depends on country and borders. You will receive an email as soon as payment has been payed and as soon as your order has been shipped.

Materials

What sort of material is galalith?
Galalith is a substance best compared to bakelite.

What is malachite?
Malachite is a stone, a mineral. We use beads made of real malachite and some special items are made from reconstructed malachite. In this process small rest-pieces are ground into a fine powder. Next they are mixed with a binding agent and pressed into blocs. From these blocs a new product can be cut.

What is nerolite?
This is a form of reconstructed onyx. In this process small rest-pieces are ground into a fine powder. Next they are mixed with a binding agent and pressed into blocs. From these blocs a new product can be cut.

What is sugilith?
Sugilith is a mineral, a purple stone. We mainly use reconstructed sugilith. In this process small rest-pieces are ground into a fine powder. Next they are mixed with a binding agent and pressed into blocs. From these blocs a new product can be cut.

What is tortulith?
Tortulith is an imitation tortoise.